Return & Refund Policy

At Divyansh Natural, we strive to provide you with the highest quality natural products. However, if you are not completely satisfied with your purchase, we are here to help. Please read our Return & Refund Policy carefully.

1. Returns

  • Eligibility: To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.
  • Timeframe: You have 30 days from the date of delivery to request a return. After this period, we cannot accept returns.
  • Non-Returnable Items: Certain products, such as perishable goods (e.g., fresh produce, dairy products), cannot be returned. Please check the product description before purchase to see if the item is eligible for return.

2. Return Process

  • Requesting a Return: To initiate a return, please contact our customer service team at [Contact Information] with your order number and the reason for the return. We will guide you through the process.
  • Return Shipping: You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

3. Refunds

  • Approval: If your return is approved, we will process your refund. A credit will automatically be applied to your original method of payment within 30 days.
  • Partial Refunds: In certain situations, only partial refunds may be granted, such as items that are not in their original condition, damaged, or missing parts for reasons not due to our error.
  • Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at 9755155568.

4. Exchanges

  • Damaged or Defective Items: We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [Contact Information] within 7 days of receiving your order.
  • Exchange Process: To request an exchange, please contact our customer service team with your order number and details of the issue. We will provide instructions on how to return the item and process the exchange.

5. Cancellations

  • Order Cancellations: You may cancel your order within 24 hours of placing it. After this period, the order may have already been processed and shipped, and you will need to follow the return process.
  • Refund for Canceled Orders: If you cancel your order within the specified timeframe, we will issue a full refund to your original method of payment.

6. Contact Us

If you have any questions about our Return & Refund Policy, please contact us at 9755155568. We are here to assist you and ensure your satisfaction with our products.